![]() Additional troubleshooting on my laptop - uninstalled/reinstalled the printer driver. On my laptop and on the office manager's computer, the printer shows as offline.at the printer itself, it says it is online.Ħ. And the assistant who can print successfully - when I try to connect to the web interface of the printer using her computer, she sees the same "it works!" message.ĥ. ![]() When I attempt to connect to the printer via the web interface, I'm seeing something bizarre - a plain white page with the words "it works!" on it (see attached image). I am in yet a different part of the building - I cannot print or scan to it.Ĥ. ![]() Her assistant in the next office over, however, can print and scan fine. This particular Ricoh 5501 was humming along fine until today.office manager reports she can no longer print to or scan from it. We're talking about a Ricoh 5501 - in an office with several other Ricoh printers - some 5501's, some other models.Ģ.
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